Returns & Refunds

Hey Beautiful

We want to see you happy and shining! If you need to exchange or return your item(s), you can do so here. 

Return, Cancellation and Exchange policy FAQ

Here's a list of frequently asked questions about returns, refunds, and exchanges.

How do I return and/or exchange?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines. It is important to submit your tracking number. Your order number must also be included in package. 

The cost of returning the items are the responsibility of the buyer. 

What items are returnable? 

  • Within 30 days from the date of delivery
  • In unused and resellable condition
  • In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

  • Gift cards
  • Jewelry
  • Swimwear

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants within 30 days of delivery. Once the exchange request is approved, the replaced item will be shipped to you. 

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

Can I cancel my order?

Cancellations are welcome within 24 hours of placing the order. If you want to cancel your order, you should contact us as soon as possible.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us at thankful@nezuri.com